FAQs
Frequently Asked Questions
Our clients can make the payment either through their debit/credit card or they can opt for Cash on Delivery.
After the order is placed on our website, our customers will be receiving a confirmation SMS/Email or a call from our respective team, along with their order details and order number.
Your security while shopping online with Honest Bazaar is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.
All pages that require you to enter your personal information or payment details on our site are secure, using SSL encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.
To purchase any product on the Honest Bazaar eStore, simply click on the item you wish to buy, select the required size/color and click 'add to cart'. You will a get a pop-up that added to your cart. Click ‘proceed to checkout’ button and provide all your delivery details at checkout page, don’t forget to provide the valid cell phone and email. After that select your desired payment option from drop down list and click ‘place order’ button.
You may reach out to our team on call, whatsapp, or any of our official social media channels to cancel your order. Please note that the order can only be cancelled if it is not processed by our team.
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You may reach out to our team on call, or any of our official social media channels to discuss any changes you’d like to make to your order. Depending on the order type, and the time lapsed, changes to certain orders may not apply.
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You can browse our website and add items to your basket without creating an account, and can place the order with guest checkout. But creating a member account will provide you with the following benefits:
- Making Shopping process easier
- Save delivery addresses
- View all previous orders from your account
- Check your order status before it’s shipped
Click on ‘Forgot Your Password’ available at the login/sign-up page. Enter your email address and click on ‘Reset Password’. A set of instructions will be sent to your registered email to reset your password. After your credentials have been verified, you will be able to create a new password.
First login and click on ‘My Account’. You will be able to edit/update your particulars in your account and save them for future orders. You can also update your password from there.
Honest Bazaar uses highly precise automate email system. After successfully placing the order you will get the confirmation email at your valid email address with in time. In which you will get your order summary/invoice with your order number. If you did not receive any email that means your order is not successfully placed.
Unfortunately, when you add items to your cart, this does not mean they are reserved. The items will be available for anyone to purchase until they have been checked out and purchased. If you receive an error stating you cannot check out due to an item being unavailable, you will need to remove this item from your cart in order to continue the checkout process. Please contact info@HonestBazaar.com for support if needed.
Shipments are being dispatched by Call Courier, Leopards, M&P, TCS, TRAX and Swyft.
After dispatch, you will be provided with a Tracking number for your order through SMS/Email. You can check your order status on Call Courier, Leopards, Riders, M&P, TCS, TRAX, Swyft and DHL websites for local and international order respectively, copy and paste your tracking numbers to track your order. Links are provided below;
http://www.dhl.com.pk/en/express/tracking.html
Call Courier
https://callcourier.com.pk/tracking/
TCS
https://www.tcsexpress.com/tracking
TRAX
https://parceltracking.swyftlogistics.com/
Riders